FAQ

About CindyR.

Returns Policy

Postage

Group Discounts

Payment Methods

Garment Care

At CindyR. Dancewear we have the perfect outfit at an affordable price if you are looking for something to make you look and feel good when you are out at a special occasion, out partying or just practicing,Our selection of Clothing is especially popular with Latin, Salsa,Tango, Bachata, Zouk, Cha Cha, Ballroom & Modern Jive ( ceroc ) dancers as they are made from flowy stretch fabric for that perfect fit which won't restrict your movement on the dance floor

Postage

Within Australia :
All orders are shipped by CindyR. Dancewear & Fashion within 1-3 business days after orders are placed and are sent using Australia post
Please note: Some packages may require a signature upon delivery. If there is no one present to sign, delivery may be delayed.

Registered post 2-5 Business days delivery:

Express post 1-3 Business days delivery:

Outside Australia. :
Please allow 2-3 weeks for your order to arrive. All orders are shipped by CindyR. Dancewear within 1-3 business days after they are placed
If more than 4 weeks has passed since placing an order that has yet to arrive, please check with your local Main Post office as it is possible your package is waiting to be picked up.

*Please note that arrival depends on local delivery service as well.*

**Packages may be subject to local taxies/duties fees and are paid by the customer.**

SHIPPING
RATES

Within Australia

Items	shipping fees
	Registard Post (2-5 days)	Express Post (2-3 days)
1-4	$15.00	$20.00
5 or more	$2.50/item	$3.50/item

*Order place on Saturday or Sunday will not be processed until Monday.

International
Please contact us with your requirements so we can calculate your shipping charge.

GROUP DISCOUNT

CindyR. currently offers discounts of 10% for purchases of 3 or more of the same item (regardless of color or size). You will need to contact us via email or telephone with your requirements and to ensure that we have to items in stock.Please allow at least 2-3 weeks as we may have to place a special order to suit your requirements.

PAYMENT METHODS

Accepted forms of payment include the following: Visa, Mastercard, Express, Direct Bank Deposit (within Australia) and PayPal

RESTOCKING FEE

A restocking fee of 10% will be applied to returns of $300.00 or more in merchandise. Please keep in mind it takes time to process large orders - the order shipment and return processing time, packaging, subsidized shipping charges, and payment processing fees are all costs we are unable to recover, thankyou for your understanding.

RETURN POLICY

Merchandise can be returned WITHIN 14 days of receipt and may be refunded or exchanged. Buyer is responsible for return shipping fee. Items to be exchanged are shipped free of charge within Australia. MERCHANDISE MUST NOT BE VISIBLY WORN, WASHED OR DAMAGED. WE DO NOT GIVE REFUNDS FOR USED/DAMAGED MERCHANDISE. International exchanges (outside Australia) are subject to a $15.00 reshipping fee. Refunds will be processed when returned items are received and will be given minus the original shipping fee.
No more than 2 exchange shipments are allowed per order. If items from a 2nd exchange are returned, a refund minus the shipping fee is given.

SHOES

IT IS IMPORTANT TO READ THIS CAREFULLY AS THERE ARE NO EXCEPTIONS. PLEASE Note as our shoes are made to order to your selections we do not refund or exchange on our shoes If there is a fault with your shoes within 60 days please contact us we will pay for all shipping and repair of the shoes
Returns and exchanges should be sent to:

CindyR.
PO Box 287.
Macarthur Square
2560. NSW

**CindyR. Dancewear is not responsible for missing return/exchange shipments. Please insure your return/exchange packages. ALSO: It usually takes about 1-2 weeks for returns/exchanges to be processed (returns/exchanges for international customers take longer due to shipping transit times). These 2 weeks include the mail transit time from the customer to us and then from us back to the customer. Most EXCHANGES are processed the same or next business day they are received. As far as time in transit - it takes packages a couple of days to reach their destination which is part of the return process.

AVAILABILITY

If you are able to add an item to the online shopping cart, it is in stock at our store and will be shipped right away. If the item you are after is not available on our selection please contact us , if our supplier has it in stock we will be able to get it in for you, this process generally takes 7-14 business days

For Shoes:

Our shoes are custom made to your selection -So please allow 4-6 weeks from date of order for Australian orders and 6-8 weeks for international orders.

GARMENT CARE

Most of our clothing items are made from blends of Polyester and Spandex. Polyester has great durability (garments last longer and withstand washing better over time) and the Spandex is what gives the fabric its stretch.

We recommend washing garments in cold water at a gental wash cycle. This will help to preserve the color and stretch of your garments. When drying, it is also recommended to use the lowest heat setting as well. Many of the garments can be laid flat to dry (not recommended in humid locations). Avoiding the dryer will lengthen the "lifetime" of your clothing.

For garments that have beads, sequins, rhinestones or any other heat fused decorations, it is necessary to take the time to hand wash these items. Putting them in the washer (and even worse the dryer) will cause the displacement and/or damage of the applied embellishments.

SIZE SELECTION
SIZE

Please refer to our size chart here.As a guide for selecting the size of you clothing